Last updated: October 8, 2026
We want you to love what you order. If something isn't right, here is how returns and refunds work at Express Delivery Shop.
Returns on physical items
- You can return unopened, unused items in their original packaging within 30 days of delivery.
- For hygiene reasons, opened personal care items, supplements and pet grooming wipes cannot be returned unless they arrived damaged or defective.
- Return shipping is paid by the customer unless the item is damaged, defective or not what you ordered.
Damaged, defective or wrong items
If your order arrives damaged or incorrect, email support@expressdeliveryshop.com within 7 days of delivery with your order reference and a photo. We will send a replacement or a full refund, including shipping.
Digital products and gift cards
Gift cards, activation codes and software subscriptions cannot be returned or refunded once the code has been delivered, unless the code does not work. If a code fails, contact us and we will help resolve it with the issuer or replace it.
How to start a return
- Email support@expressdeliveryshop.com or call +1 410-820-1668 with your order reference (it starts with AG-).
- We will reply with return instructions and the return address.
- Pack the item securely and ship it with tracking.
Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds go back to your original payment method within 5 to 10 business days. Original shipping charges are not refundable except for damaged, defective or incorrect items.
Exchanges
The fastest way to exchange an item is to return it for a refund and place a new order.
Questions?
We're here Mon to Sat, 9am to 6pm PT at 7349 Restful Springs Ct, Las Vegas, NV 89128.